As an MSP, your clients trust you to protect their systems, secure their data, and keep their businesses running smoothly. But here’s the problem: most of them assume their cloud platforms—like Microsoft 365 and Salesforce—are already taking care of backups.
You know that’s not the case.
These platforms offer powerful tools and rock-solid uptime, but they don’t offer full data protection. Deleted emails, corrupted records, ransomware attacks, or misconfigured integrations can still lead to permanent data loss and when that happens, your clients will come to you looking for answers.
In this post we’ll take a look at:
- Why Microsoft 365 and Salesforce don’t provide the backups your clients need
- The risks MSPs face when relying on native retention tools
- How Veeam fills the SaaS backup gap with granular, secure recovery options
- Why Cloudsmart’s Veeam-as-a-Service gives you a smarter, scalable way to protect client data—without adding overhead
Let’s explore how you can deliver better outcomes, retain more clients, and avoid painful support calls.
The SaaS Backup Myth
One of the most common (and dangerous) assumptions your clients make is that their Microsoft 365 or Salesforce data is fully backed up simply because it’s “in the cloud.”
You’ve probably heard it before:
“Doesn’t Microsoft keep everything stored somewhere?”
“I thought Salesforce saved our history automatically?”
The truth is, these platforms operate under a shared responsibility model, meaning that they handle platform availability, but your clients are responsible for their own data.
Without a third-party backup solution in place, your clients are exposed to:
- Accidental deletions that go unnoticed until it’s too late to recover
- Limited retention windows that don’t meet business or compliance needs
- Overwrites from integrations or sync errors
- Internal threats or ransomware that leave no way to roll back
As an MSP, it’s your job to educate clients on this gap but also to solve it. Because when something goes wrong, they’re not calling Microsoft or Salesforce. They’re calling you.
What Happens Without a Backup?
When your clients lose data, it’s more than just an inconvenience, it can become a client retention issue for you.
Without a proper backup strategy for SaaS platforms like Microsoft 365 and Salesforce, your clients are vulnerable to:
- Accidental deletions: A user deletes a OneDrive folder or Salesforce record. No one notices until it’s unrecoverable.
- Sync errors and data corruption: An integration overwrites key Salesforce data. There’s no version history to roll back to.
- Departing employees: A mailbox or Salesforce license is removed after offboarding. Months later, HR or legal needs access to it.
- Compliance failures: Microsoft’s and Salesforce’s native retention policies rarely meet HIPAA, SOX, or GDPR requirements.
And what happens next? They call you, expecting a solution.
If your answer is, “Microsoft doesn’t retain that data past 30 days”—you risk eroding trust and losing the account.
How Veeam Protects Microsoft 365 and Salesforce Data
As an MSP, you need backup tools that are trusted, flexible, and built to scale across multiple clients. That’s exactly why so many providers rely on Veeam to fill the data protection gap in Microsoft 365 and Salesforce environments.
Veeam offers far more than just a snapshot. It gives you:
- Comprehensive coverage of Microsoft 365 (Exchange, SharePoint, OneDrive, and Teams) and Salesforce (objects, metadata, attachments, and more).
- Granular recovery options so you can restore individual files, records, emails, or chats—without impacting the entire tenant.
- Point-in-time recovery to protect against ransomware, sync errors, or unwanted changes.
- Regulatory support, with customizable retention policies that help meet HIPAA, SOX, and GDPR requirements.
- Scalability across clients, allowing you to standardize backup protection as part of your core managed services.
For MSPs, this means fewer fire drills, faster recovery times, and a more confident client experience. You don’t just check the box—you become the partner that proactively prevents disaster.
Why Cloudsmart’s Veeam-as-a-Service Stands Out
You already wear a lot of hats. Managing backup infrastructure across multiple clients shouldn’t be one of them.
That’s why Cloudsmart designed its Veeam-as-a-Service offering specifically with MSPs in mind—so you can deliver best-in-class Microsoft 365 and Salesforce backups without building everything from scratch.
Here’s how we make it easier:
- No contracts, no minimums: Our consumption-based model gives you complete flexibility. Scale up or down as needed—without locking your clients (or yourself) into long-term commitments.
- Fully managed backups: We handle the deployment, monitoring, and updates behind the scenes so you can focus on client relationships, not infrastructure headaches.
- White-label ready: Want to offer backup-as-a-service under your own brand? We make that simple, too.
- Responsive, U.S.-based support: When you need help, we’re here with real answers—not auto-replies.
- Fast onboarding: Get your clients protected quickly with guided setup and minimal lift from your team.
Bottom line? You gain recurring revenue, a stronger service stack, and a partner who’s as invested in your clients’ success as you are.
Final Thoughts
Your clients may not understand the limits of Microsoft 365 or Salesforce’s native data protection—but when something goes wrong, they expect you to have a solution.
With Veeam, you do.
With Cloudsmart, it’s easier than ever to deliver.
Our Veeam-as-a-Service offering helps MSPs like you:
- Reduce risk and reactive support tickets
- Build a reliable, recurring revenue stream
- Offer enterprise-grade backup without enterprise complexity
Whether you’re protecting 5 users or 5,000, we help you scale fast, stay flexible, and deliver real value to your clients.